Our systems have detected that an automatic merge between your accounts can not be completed at this time. Below are some of the options available to you to resolve this:
If you prefer to wait
We're making improvements to these systems all the time. You can try again in a few weeks and the merge might complete automatically.
Use a different email address
If you have access to a different email address and would like to complete your registration using that, you can do so immediately:
- If you're currently logged in using your Epic account, change your email address now.
- If you're currently logged in using your email address and password, log out now and register using your new email address. Once you've logged in with your new account, navigate to the "My Account" page and link your Epic account using the "Connect" button. Your automatic merge process should complete successfully.
Contact customer support
Get in touch with Customer Support and let us know that you're having trouble with Total War: Access Account Merging.
Please copy-paste the error details below to help us resolve your issue: